POLICY 4 — CANCELLATION POLICY

An order that has not been paid for may generally be abandoned or cancelled without a refund, because no payment has been collected.

If a payment attempt remains pending, the customer should verify its status before retrying to avoid duplicate charges.

If payment is pending or cannot be verified, we may temporarily hold the order without granting paid access.

If the payment ultimately fails, is reversed or is not completed, the order may be marked failed or cancelled.

If money was nevertheless collected, the customer may contact support for investigation.

A customer may request cancellation after payment but before the product has been delivered or made available.

We will assess whether fulfilment has begun, whether the product is eligible for cancellation, and whether applicable law requires a refund.

Where cancellation is accepted, any approved refund will be processed under the Refund & Return Policy.

Once a digital product has been delivered or accessed, cancellation may not be available for a simple change of mind where the law permits this restriction.

However, cancellation or another remedy may remain available for defective products, material misdescription, failed delivery or any other situation in which applicable law provides a right.

If subscriptions or recurring billing are introduced, their terms must be shown before purchase, including billing frequency, renewal date, cancellation procedure, and access continuation.

MHS Tools must not claim that subscriptions can be cancelled through an interface unless that interface actually exists and works.

Deleting a customer account does not automatically cancel a completed purchase, reverse a payment or erase records that must be retained for legal or accounting reasons.

Customers should submit a separate cancellation or refund request where appropriate.

Email info@mechetsolutions.com and include your account email, order number, product name and reason for cancellation.

We will assess the request and confirm the outcome. An email request does not itself establish that a paid transaction has been cancelled or refunded.

We may cancel or suspend an order where reasonably necessary because of suspected fraud, a pricing or listing error, legal restrictions, a security incident, unavailability of the product or another legitimate operational reason.

Where we cancel a paid order and cannot fulfil it, we will provide an appropriate refund or other remedy required by law.

We will not use this clause to avoid obligations arising from a confirmed purchase without a lawful basis.

Cancellation requests: info@mechetsolutions.com.