POLICY 1 — PRIVACY POLICY
Effective: October 12, 2026 · Last updated: October 12, 2026
1.Introduction
MecHet Solutions (“MHS”, “we”, “us” or “our”) operates MHS Tools, a marketplace for digital engineering tools, including CAD/CAM/CAE plugins, scripts, macros, add-ins and related software resources.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, create an account, purchase or download a product, contact support, join a waitlist or otherwise interact with MHS Tools.
We will process personal data for specified, lawful purposes and will not intentionally collect more information than is reasonably necessary for those purposes.
2.Information we collect
Depending on how you use the website, we may collect the following categories.
2.1Account information
We do not store or display a customer's plaintext password. Password authentication must be handled through an appropriate authentication system.
- Full name.
- Email address.
- Phone number, where requested or necessary for an identified purpose.
- Password authentication data handled through our authentication provider.
- Account creation date, account status and relevant security records.
2.2Company and billing information
Customers may provide the following details. We will not require tax information unrelated to the transaction or legal obligations.
- Company or business name.
- Business type.
- Billing address and country.
- GSTIN or other tax identification details where relevant.
- Invoice details and purchase references.
2.3Purchase and transaction information
Payment card, banking and other sensitive payment credentials should be handled by the relevant payment provider. MHS should not collect or store complete card numbers, CVVs or banking credentials unless a separately authorised and compliant payment architecture expressly requires it.
- Products purchased and their versions.
- Order identifiers, prices, currency and order status.
- Payment provider references and payment confirmation status.
- Invoice and credit-note information.
- Refund requests, refund status and payment-provider references.
- Licence entitlements and download history.
2.4Technical and security information
Depending on the website configuration, we may collect the following data. The exact data collected depends on the tools actually deployed on the website.
- IP address and approximate location derived from it.
- Browser, device and operating-system information.
- Login attempts, session events and account-security logs.
- Download events and error reports.
- Website performance, diagnostic and analytics events.
- Cookies and similar identifiers, where enabled.
2.5Communications
When you contact us, we may retain the information you provide, including support messages, complaint details, product feedback and correspondence concerning a transaction.
2.6Marketing preferences
Where marketing subscriptions are offered, we may record your consent status, the version of the consent wording, the date and time of consent, and any subsequent withdrawal.
Marketing consent is separate from consent or acknowledgements required to complete an order or receive essential service messages.
3.How we use information
We may process information for the following lawful business and operational purposes. We will not use personal information for materially unrelated purposes without a valid legal basis and any notice or consent required by applicable law.
- Create and manage customer accounts.
- Authenticate users and protect accounts.
- Process orders and verify payments.
- Provide product downloads and licence entitlements.
- Generate invoices, credit notes and transaction records.
- Respond to support requests, refunds and complaints.
- Maintain website functionality and troubleshoot errors.
- Detect fraud, abuse, unauthorised access and security incidents.
- Meet applicable accounting, tax, legal and regulatory obligations.
- Maintain records of required legal acknowledgements and consents.
- Send marketing communications where valid permission or another lawful basis permits them.
- Improve the service using appropriately configured analytics and feedback.
4.Legal basis and consent
Where applicable law requires consent, we will request it in a clear and specific manner before processing that requires consent.
Contractual necessity, legal obligations, legitimate interests or other recognised legal grounds may apply to particular processing activities, depending on the jurisdiction.
A customer must not be forced to consent to optional marketing as a condition of purchasing a product.
5.Service providers and data sharing
We may share the minimum information necessary with service providers that support authentication and account management, database and hosting infrastructure, payment processing, email delivery and customer support, secure file storage and digital downloads, website security and performance, analytics (where enabled), and accounting, tax, legal and regulatory compliance.
For example, Razorpay may process payment information under its own applicable terms and privacy practices.
Service providers should receive only the information necessary for their assigned functions and should be subject to appropriate contractual and security safeguards.
We may disclose information where required by law, to protect legal rights, investigate fraud or respond to a valid governmental or judicial request.
We do not authorise service providers to use customer data for unrelated purposes merely because they provide services to MHS.
6.International transfers
Some service providers may process information outside India or outside your country of residence.
Where international transfers occur, we will use the safeguards and transfer mechanisms required by applicable law, including any relevant restrictions, contractual protections or government requirements.
7.Data retention
We retain information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal obligations. We will establish and implement a documented retention schedule rather than retaining all information indefinitely.
- Account information: while the account remains active and for a reasonable period necessary for security and account administration.
- Order and invoice records: for applicable accounting, tax, dispute and statutory retention periods.
- Security logs: for a proportionate period based on security needs and legal requirements.
- Support records: for the time reasonably needed to resolve the matter and address related disputes.
- Marketing consent records: while consent remains active and, where appropriate, for a limited period afterwards to demonstrate or honour the recorded preference.
8.Your privacy rights
Depending on applicable law, you may have rights to request access, correction, erasure, consent withdrawal, processing restrictions, data portability, or to lodge a complaint with a competent authority.
To make a request, contact info@mechetsolutions.com. We may need to verify your identity before acting.
We will respond within the period required by applicable law. We may retain information that we are legally required to keep, including certain transaction records, but will restrict its use to the relevant purpose.
9.Account deletion
You may request account deletion through the account interface where that functionality is available or by contacting us.
We will assess the request, delete or de-identify eligible personal information, and retain only information that must or may lawfully be retained.
Deleting an account may remove access to account-based downloads, licences and order history. We will explain any material consequences before deletion where reasonably practicable.
Deletion of an account does not automatically invalidate a legal obligation to retain an invoice or transaction record.
10.Cookies and analytics
The website may use essential cookies or similar technologies to maintain sessions, authenticate users, protect the service and remember necessary settings.
Non-essential analytics or advertising technologies, if used, will be configured in accordance with applicable consent and notice requirements. Further details are provided in the Cookie & Tracking Policy.
11.Security
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
No online service can guarantee absolute security. We will investigate suspected incidents, take reasonable steps to contain them and provide notices where required by applicable law.
12.Children
MHS Tools is designed for professional and general engineering software users, not for the intentional collection of children's personal information.
Where age-related restrictions apply, we will follow applicable law. If we discover that personal information was collected unlawfully from a child, we will take appropriate steps to address it.
13.Changes to this Policy
We may revise this Policy to reflect changes in our services, technologies or legal obligations. We will update the revision date and provide additional notice or obtain renewed consent when required.
14.Contact
Privacy requests, notices and inquiries: Email: info@mechetsolutions.com
Legal business address: MecHet Solutions, Gujarat, India
Privacy contact or grievance officer: Het Patel, Founder & Grievance Officer
Privacy Request Actions:
To submit a request for access, correction, data export, or deletion, visit our Privacy Request Portal or email info@mechetsolutions.com.