POLICY 12 — WARRANTY, COMPATIBILITY & TECHNICAL SUPPORT POLICY

Product pages should state the supported host software, versions, operating systems, dependencies, intended use and material limitations. Customers should review these details before purchase.

Support is provided according to the scope stated on the relevant product listing.

A listing must distinguish between included support, optional paid support and products supplied without ongoing support. MHS should not promise a response time unless it can consistently meet it.

Customers should provide the product version, host-software version, operating system and a description of the issue.

We may request diagnostic information that is reasonably necessary to investigate the issue. Customers should remove passwords, confidential files and unrelated personal information before sending logs or screenshots.

Depending on the issue and applicable law, MHS may provide troubleshooting, a patch, a replacement file, a workaround, a refund or another appropriate remedy. No statement in this Policy removes a mandatory consumer guarantee.

Software outputs must be checked and validated before use in safety-critical, regulated or production environments.

Unless expressly warranted, MHS does not guarantee that a tool is suitable for every engineering application or that its output is error-free.