POLICY 3 — REFUND & RETURN POLICY
Effective: October 12, 2026 · Last updated: October 12, 2026
1.General principle
MHS Tools aims to handle refund requests fairly and consistently.
Digital products cannot generally be returned in the same way as physical goods. However, this does not mean that every digital purchase is automatically non-refundable.
Nothing in this Policy excludes, limits or replaces mandatory consumer rights, statutory guarantees, remedies for defective digital content or any right to a refund that applicable law provides.
2.Circumstances in which a refund may be available
Subject to applicable law and the facts of the case, a refund may be approved in the following circumstances.
2.1Duplicate payment
If the same order was charged more than once, we will investigate and refund a verified duplicate charge.
2.2Payment completed but product not delivered
If payment was successful but the product was not delivered, we will first attempt to provide the purchased entitlement or restore access.
If we cannot provide the purchased product within a reasonable period, we will consider and provide the refund or other remedy required by applicable law.
2.3Defective or materially misdescribed product
If a product is materially defective, materially differs from its description or fails to meet an applicable consumer guarantee, we may provide troubleshooting, a corrected file, replacement, price adjustment or refund as appropriate to the circumstances and law.
We will not use a blanket digital-download exclusion to avoid a remedy that the law requires.
2.4Unauthorised or incorrect transaction
If you report an unauthorised charge, an incorrect amount or another payment problem, we will investigate the transaction and coordinate with the payment provider where appropriate.
A report does not automatically establish that a transaction was unauthorised, but it will be assessed fairly.
2.5Cancellation before fulfilment
If an order has been paid for but digital fulfilment has not begun, a cancellation and refund may be available, subject to the product terms and applicable law.
2.6Other legally required circumstances
We will provide any additional refund, replacement, repair, cancellation or other remedy required by applicable consumer law.
3.Change-of-mind requests
Where permitted by law, a change-of-mind refund may be declined after digital delivery has begun or the product has been accessed or downloaded.
This rule is subject to any statutory withdrawal right, mandatory consumer guarantee or other legal protection applicable to the customer and transaction.
A customer's use or download of a product does not automatically remove every legal right to a remedy.
4.Free products
Free downloads have no purchase price to refund. If a free product is inaccessible, corrupted or materially misdescribed, contact support so that we can investigate and attempt to correct the problem.
5.Information required for a request
Please email info@mechetsolutions.com with your name and account email, order or invoice number, product name, payment date and payment reference (if available), a clear explanation of the issue, and relevant screenshots or error messages. Do not send passwords, complete card numbers or security codes.
6.Review process
We will acknowledge the request, verify order and payment status, review supporting evidence, determine appropriate remediation (troubleshooting, replacement, or refund), and record the verified transaction outcome.
7.Refund initiation timeline
For approved refunds, MHS aims to initiate the refund within 5–7 business days after approval.
The actual time for funds to appear depends on the payment provider, original payment method, issuing bank and applicable banking processes. Refunds may take additional time, including 10 business days or longer in exceptional cases.
The initiation period is not a guarantee of the date on which the bank will credit the funds.
8.Refund destination
Refunds will normally be sent through the original payment method or the payment provider's supported refund process. We cannot redirect funds to arbitrary third-party bank accounts.
9.Refund status
An approved refund will be recorded with its status and available payment-provider reference.
A request is not considered completed merely because an administrator clicks an internal refund button. MHS must verify the payment-provider outcome and update the customer-facing status accurately.
10.Chargebacks
If you believe a transaction is incorrect, please contact us and/or your payment provider. We will respond to legitimate disputes with verified evidence without restricting legal consumer rights.
11.Refunds required by law
If the law of the customer's jurisdiction provides a stronger refund or withdrawal right than this Policy, the mandatory legal right will prevail.
12.Contact
Refund requests: info@mechetsolutions.com.
POLICY 4 — CANCELLATION POLICY
Rules governing pre-fulfillment cancellation, unverified orders, and subscription management.
1.Unpaid orders
An order that has not been paid for may generally be abandoned or cancelled without a refund, because no payment has been collected.
If a payment attempt remains pending, the customer should verify its status before retrying to avoid duplicate charges.
2.Orders awaiting payment verification
If payment is pending or cannot be verified, we may temporarily hold the order without granting paid access.
If the payment ultimately fails, is reversed or is not completed, the order may be marked failed or cancelled.
If money was nevertheless collected, the customer may contact support for investigation.
3.Paid orders before digital delivery
A customer may request cancellation after payment but before the product has been delivered or made available.
We will assess whether fulfilment has begun, whether the product is eligible for cancellation, and whether applicable law requires a refund.
Where cancellation is accepted, any approved refund will be processed under the Refund & Return Policy.
4.Orders after digital delivery
Once a digital product has been delivered or accessed, cancellation may not be available for a simple change of mind where the law permits this restriction.
However, cancellation or another remedy may remain available for defective products, material misdescription, failed delivery or any other situation in which applicable law provides a right.
5.Subscriptions and recurring payments
If subscriptions or recurring billing are introduced, their terms must be shown before purchase, including billing frequency, renewal date, cancellation procedure, and access continuation.
MHS Tools must not claim that subscriptions can be cancelled through an interface unless that interface actually exists and works.
6.Account deletion is not order cancellation
Deleting a customer account does not automatically cancel a completed purchase, reverse a payment or erase records that must be retained for legal or accounting reasons.
Customers should submit a separate cancellation or refund request where appropriate.
7.How to request cancellation
Email info@mechetsolutions.com and include your account email, order number, product name and reason for cancellation.
We will assess the request and confirm the outcome. An email request does not itself establish that a paid transaction has been cancelled or refunded.
8.Cancellation by MHS Tools
We may cancel or suspend an order where reasonably necessary because of suspected fraud, a pricing or listing error, legal restrictions, a security incident, unavailability of the product or another legitimate operational reason.
Where we cancel a paid order and cannot fulfil it, we will provide an appropriate refund or other remedy required by law.
We will not use this clause to avoid obligations arising from a confirmed purchase without a lawful basis.
9.Contact
Cancellation requests: info@mechetsolutions.com.