POLICY 2 — SHIPPING & DIGITAL DELIVERY POLICY

MHS Tools primarily supplies digital engineering products. Unless a product listing expressly states otherwise, purchases do not include physical goods or physical shipping.

Digital products may be delivered through a download link associated with a customer account, a secure download page, a licence or entitlement associated with the customer's account, or another delivery method expressly stated on the product page. The applicable delivery method will be disclosed before purchase.

Where a product is available for immediate digital delivery, access is normally granted after the payment provider confirms successful payment and the website completes its entitlement checks.

Payment confirmation, security checks, system outages or manual review may delay access.

If a product is not immediately available, the product page must clearly disclose its delivery schedule or fulfilment conditions before payment. We will not advertise an unverified delivery guarantee.

A payment is not treated as successful solely because a customer returns to the website after visiting the payment provider.

Access will be granted only after a trusted server-side verification or payment-provider notification confirms the relevant transaction and amount.

If payment is pending, failed, reversed or unverified, the order will not be marked as successfully paid and the paid-product entitlement will not be issued.

Where a purchase includes account-based downloads, the customer should be able to access the relevant product through the account for the period stated on the product page or licence.

If a download expires, has a limited number of attempts or is restricted to a particular licence, those limitations must be disclosed before purchase.

We may use time-limited download links and reasonable download controls to prevent unauthorised distribution.

If you have paid but cannot access a product:

1. Sign in using the email address associated with the order.

2. Check the order and download sections of your account.

3. Confirm whether the payment is marked as successful.

4. Contact info@mechetsolutions.com if the problem persists.

Please include your order number, product name and payment reference if available. Do not email passwords, full card numbers or other authentication secrets.

We will investigate and attempt to restore access, provide an alternative delivery method or, where appropriate, issue a refund.

If the supplied file is missing, corrupted, materially incomplete or materially different from the product description, contact support.

We will investigate and, where appropriate, provide a corrected file, replacement, reasonable workaround or refund as required by applicable law.

Product pages should specify the supported host software, versions, operating systems, dependencies, required permissions and any known limitations.

Customers are responsible for checking the disclosed requirements before purchase. However, this does not remove our responsibility for materially inaccurate descriptions or applicable consumer guarantees.

We do not guarantee compatibility with every future software version, operating system or third-party update unless expressly stated.

MHS Tools does not charge physical shipping fees for ordinary digital downloads.

If physical products are introduced later, a separate shipping policy must disclose delivery regions, costs, carriers, estimated delivery windows, customs responsibilities, loss or damage procedures and return arrangements before checkout.

Digital delivery support: info@mechetsolutions.com.