POLICY 13 — PAYMENTS, TAXES & INVOICING POLICY
Effective: October 12, 2026 · Last updated: October 12, 2026
1.Displayed price
The product page and checkout must clearly state the product price, currency and applicable taxes or additional charges before payment.
2.Payment confirmation
Paid entitlements are issued only after trusted server-side confirmation that the relevant transaction succeeded. Orders with failed, pending or unverified payments must not be treated as paid.
3.Invoices
Where required, MHS will issue an invoice or other appropriate transaction document containing the legally required information.
Invoice details must correspond to the actual transaction, customer, product, amount and applicable tax treatment.
4.Tax treatment
Tax treatment depends on applicable law and the circumstances of the transaction. MHS will not apply a universal tax rate to all customers without validating applicable rules.
GSTIN, export-related declarations, LUT details and other tax information should be used only where applicable and properly verified.
5.Corrections and refunds
If a transaction is refunded or corrected, MHS will issue the relevant credit note or adjustment document where required by law.
Original invoices and transaction histories must not be silently overwritten in a way that destroys the audit trail.
6.Payment security
MHS will not ask customers to disclose their passwords, card security codes or authentication secrets by email.
Customers should contact support if they suspect a duplicate or unauthorised charge.